Nafran, Desktop Support Intern – NYC Office

I am extremely grateful for the opportunity to have worked alongside SiriusXM’s Desktop Support team. As a graduating senior at Baruch College, the internship further supplemented my knowledge of the IT field through mentorship and hands-on experience. My mentor, Robin, acknowledged that I will be amongst intense competition when applying to jobs post-graduation and made sure that I was able to get extensive yet in-depth experience in all areas of desktop support.

SiriusXM is filled with amazing people who do incredible things. Being in Desktop Support, I was able to meet and communicate with employees of all levels who were all so very kind. Working alongside Robin, Arnold, Nicholas, Robert and Yvon allowed me to absorb knowledge amongst a team of diverse and seasoned IT support technicians. During my internship I took part in critical projects and resolved various tickets/incidents. ServiceDesk tasks that were assigned to me covered the following areas: profile storage issues, workstation setups, new hire laptop configuration, asset management, hardware/software troubleshooting and installations, migrations, desk moves, IP phone configuration, WebEx (Cisco TelePresence) and Zoom (Cisco Sparkboard) meeting setups, conference room setups, Active Directory, SCCM, Jabber, VPN, battery replacements, and communicating with outside vendors when necessary.

These last few months as a Desktop Support Intern at SiriusXM has prepared me for a career upon graduation. My experience has prepared me for an overall IT support role and has strengthened my leadership and project management skills. A huge thanks my mentor Robin and the entire HR team for considering my application and the easy onboarding process (Alison, Kristina, and Janeire). I would not have wanted to spend my last semester elsewhere.

Thank you, SiriusXM!

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