Emem, Customer Retention Intern – NYC Office

When I first received the call from the recruiter that they were offering me a position as a customer retention intern at SiriusXM I thought it was too good to be true. I was aware of how popular this internship was and I was thankful to be given the position. When I first came to the corporate office my default response was very rigid in wanting to make sure that I did everything with no error. However, with the help of great team members, that mentality slowly began to unravel as I adjusted into the smooth yet dynamic work environment.

SiriusXM really does take care of their interns. As a customer retention I have had the flexibility of working in both of the offices and it has been a very rewarding opportunity. I genuinely enjoy the people in the corporate (1290) and entertainment building (1221) equally. From greeting the subscribers and hearing their amazing stories to assisting managers in their daily work endeavors, I always had a good story to share when it came to describing a regular day at SiriusXM. As a marketing intern, during the moments when I would find myself uncertain with an assignment or a task I am grateful that I had a mentor and team members who would walk with me step-by-step if needed and provide the resources to have a smoother transition into the internship. Nonetheless, even with a great support, my co-intern and I weren’t babied at all.

We contributed to our team by helping individuals in our department analyze data, create spreadsheets, edit content for the company’s decks and any other assigned tasks. Most importantly, we were given a semester-long project in which we had to present to the team new ideas and criticism of the current onboarding email process– which seemed scary at first but ended up being an amazing experience. SiriusXM sets you at an advantage you cannot get anywhere else. I believe that the culture here is a supportive one that pushes people to thrive and creates room for individuals to grow to a greater capacity. All and all, this internship has helped paint a more vivid picture of what I would be interested in doing in the future and I am excited to take what I learned from SiriusXM onto the next step of where life takes me.

Kristen, Customer Care Intern – NYC Office

This fall, I had the amazing opportunity to join the Customer Care team as an intern. Coming into the internship, I knew it’d be an amazing opportunity. Now after 12 weeks of being here, I can say wholeheartedly, that my time with Sirius was a dream come true.

From day one, I was welcome with open arms not only to the company, but to the amazing customer care team. While it seemed overwhelming first starting out and getting the hang of a new role, that feeling was alleviated almost immediately thanks to my mentor and the team. From my very first day, I was given real work & projects, not just busy work. My projects ranged anywhere from call listening, dealing with customer accounts, looking into do not call cases, and more. While a lot of my days involved listening to customer calls or tending to their accounts, it was really rewarding being able to take the collected data and turn it into analysis. For some projects, I even presented my findings to the team’s Vice President! It was incredible to not only contribute to projects in the making, but to have a voice in them.

As time went on, I naturally began to “learn the ropes”, which lead to even more opportunity. I made the most of my internship by asking to be involved in meetings and by getting to know my team, between NY and DC. This lead to actually being able to contribute some input into the Customer Care team’s 2 day long summit or meetings I was invited to because I was a brand new pair of eyes for the team. I was even invited to a presentation from an outside vendor pitching to our team!

If I could give any incoming intern advice, I would tell them to keep three things in mind. The first is to set goals for yourself. Of course you are here to learn about the role or industry, but it’s important to challenge yourself. Personally, I set goals for myself and told my mentor these goals before I had the role. Throughout my time here, my mentor had these goals in mind and helped me work towards them My second piece of advice is to network. While it’s great having a role in a big company, it’s even better being able to walk away from my 12 weeks here with more industry knowledge outside of my role, alongside so many connections for future reference. Because I pushed myself to network, I was able to learn about roles in various departments. This even lead to me being able to shadow a manager in the CRM department for our Fantastic Beasts event because he learned of my background in events! My last piece of advice would be to make the most of your internship. Of course we are all here to do hard work. That doesn’t mean you shouldn’t do things outside of your daily work. Ask questions, get to know people, and don’t be afraid to really push yourself!

I sincerely cannot say enough good things about my time with SiriusXM. Working here may seem intimidating because it’s a company recognized nationwide, but even as an intern I felt my impact. I don’t know many jobs, let alone internships, where people can say they truly felt their work’s impact (or that they met the CEO by their 2nd week here!) Thank you so much to my amazing mentor Stephanie for going above and beyond, to the whole customer care team, and to the HR team. As someone who walked by the SiriusXM studios daily for 2 years to go to their old job, it was beyond a dream come true working here for 12 weeks. My time here went so quickly and I will miss it dearly. The lessons I learned during my time here I will surely carry with me for the rest of my life.

Lilit, Talk Programming Intern — Los Angeles Office

For as long as I can remember, I spent years binge-watching SiriusXM videos on Youtube. The excitement of sitting in front of a computer screen and seeing at my favorite artists get interviewed or play an acoustic version of their current single with a backdrop that read “SiriusXM” behind them, is one of my earliest memories of what triggered my love for this industry. I never would have imagined that there would come a time where I’d be walking past that exact step and repeat a dozen times a day and get to call SiriusXM my home for a few months.

It’s hard to imagine just how much work goes into running a single segment, on a single show, from a single channel. During my time here, I had the privilege of seeing how a handful of shows come to life. And what more? I had the opportunity to help create content for the shows, take part in some of the on-air conversations, and talk to SiriusXM listeners. I’ve also been able to learn how to edit audio and familiarize myself with some of the programming used at our office for both on-air and on-demand purposes. I started here without knowing a single thing about audio editing, and now I’m leaving here feeling like I can confidently add that skill to my resume!

The staff at SiriusXM is without a doubt the best part of this internship. Every single person in our office treated me as a fellow colleague, rather than an intern and they were always willing to hear my ideas and help me with anything I wasn’t too sure about. From the guard that greeted me every single morning, to the very last person to say goodbye to me when I left here late on Friday nights, this whole office made me feel welcomed and I couldn’t have asked for a better environment to learn in and grow.

So much of what I do in the future will be traced back to the notes I vigorously wrote down during my first few weeks here. It really is the most incredible opportunity for someone working their way in the industry, as well as the most rewarding.

Thank you to everyone at the LA office for making me feel so at home. I look forward to continuing with SiriusXM in the upcoming year and excelling in yet another equally thrilling department at our station!

Rahul, Advanced Analytics Intern – DC Office

I am working as an Advanced Analytics Intern for about 11 weeks now. Being a music lover and a guitarist myself I knew SiriusXM was the right fit for the things I am most passionate about; Music and Data Science. To be honest, before coming here I did not have lot of expectations in terms of work because lot of my peers at grad school did not get good work as Interns at multinational firms. But let me tell you, interning at SiriusXM has been the best experience I have had in my academic career in every way.

An important thing about having a great experience as an Intern is having a great mentor. My mentor was open minded, friendly, knowledgeable, sophisticated and strategic in her work. The projects she involved me in were crucial and exciting to work on. She also guided me in the analyses. In general, everybody at SiriusXM is very kind, friendly and helpful making a productive work environment. My internship program was not only exciting in terms of work, it was also educational in nature because I got to learn a lot of things about how things work in Data Science in a business setting contrary to how we are directed to think when in academics. For anyone who likes to do real and challenging stuff in Data Science, I suggest to work hard to get into the internship program here, it is totally worth it!!

Shawn, Content Marketing Intern- NYC Office

SiriusXM is such a fantastic place to intern that I couldn’t stay away!  After interning with the Ad/Sales Marketing department in the spring, I decided to return to SiriusXM for the fall, this time interning with the Content Marketing team.  Here, I learned the processes of marketing a wealth of content targeted at all walks of life through various methods, such as partnership marketing, newsletter marketing, and much more.

Working with the small Content Marketing team and other major players in the various marketing teams on the floor was an extremely fulfilling time and great learning experience.  Every piece of work I did, from research about places and opportunities to push our content, to preparing presentations and spreadsheets that are shown to and used by managers to guide decision making, felt substantial and useful to my personal development and to the company itself in some way.  Beyond the work, the people in this department are just fantastic.  Everyone on the team is a person that I plan to keep in touch with and would be happy to run into at an event somewhere. I’m eternally grateful to them for all of the help and support they gave me over the course of the semester.

Before SiriusXM, I had no idea what office work would be like.  I had only prior worked out of a home office, so my only exposure to a typical office was through TV and film.  Through my time here, I learned just what a fast paced, challenging, yet vibrant and fun environment SiriusXM is. Safe to say, SXM has set a high bar in my mind for the future! Work is plenty, balancing is necessary, but meetings are full of creative ideas, famous people may be closer to your reach than anywhere else, and the work experience is useful and looks phenomenal on a resume.

My advice: Shoot your shot and apply to SiriusXM!  Interviews may cause your nerves to flare up, but that’s just a small bump on the road compared to the wealth of great experiences that lie beyond the doors of the building.  Be ready to work hard and branch out into programs and styles of work that are new to you. SiriusXM is a workplace where anything can (and will) happen, and that’s what makes it so worthwhile.

Plus, free pretzel rods!  Can’t beat that!!!

Erin, Sports Programming Intern – NYC Office

Getting up at 5 a.m. almost every day of the week isn’t easy as a college kid. Commuting on NJ Transit isn’t ideal either. However, when you love what you do, it makes small things entirely worth it.

This past fall semester I had the opportunity to intern with Sirius XM’s NBA Radio. I worked with “NBA Today” with Justin and Eddie from 4-7 p.m. on Mondays but spent the majority of my time on “The Starting Lineup” with Frank and Brian . Every Tuesday, Thursday, and Friday morning I would wake up at 5 a.m., catch a train, hit the subway, and get to 1221 Avenue of America by 7 a.m. I wouldn’t trade it for the world though.

Frank and Scal along with my producers made this internship the greatest experience I could have asked for. I still remember the first day I was there and Frank quizzed me on Seton Hall basketball trivia (that’s where I go to school). Since that first day, I knew that I was going to love this internship; and I have.

I’ve learned a large amount of production work, the main thing that’s benefited me has been learning more about the NBA. I came into this internship with the NBA ranking fifth on my favorite sports list. Now, it’s in the top three. Before this internship, I could hardly name any basketball players; now I could probably give you at least one on all 30 teams. Being surrounded by basketball at Sirius but also at Seton Hall, helped develop me professionally. It’s helped me as an analyst on my own sports talk show back at school, but it’s also helped me as an analyst and as a play-by-play announcer. There is nothing cooler than having Frank and Brian give you advice on how to be a better broadcaster.

I came into college wanting to do television, but that was until I found my school’s radio station. I always wanted to do something in sports, so I decided I want to go into sports radio but then took a switch and focused on public relations. However, after that first day at Sirius and every time I go back, I know that I want to go into sports radio.

Sirius has truly felt like home over the past 10 weeks, and that all thanks to Frank, Scal, and my producers Billy and Victoria. They all made getting up at 5 a.m. as a college student worth every penny.

Dillon, Talk Programming Intern – NYC Office

There’s this truly validating, indescribable feeling that you get when you’re able to directly contribute to a project that you really care about – when you get to utilize your prior knowledge, while also learning, sometimes failing, and ultimately growing as person & media professional. That “feeling” is one I experienced every single day on-site at SiriusXM this past summer. Working with a team of talented, like-minded individuals proved things to me that I had never imagined I could visualize in only 10 weeks, and I am honored to share my experience with you now!

When I arrived at 1221’s 36th floor in June I brought along with me a desire to learn, and an open mind, and a positive attitude. I knew that this would be a place where I could help to make something fantastic and, honestly, that couldn’t have proved to be any truer. From my very first day, Volume’s light hearted, enthusiastic team had my education parallel the importance of their programming. Every task that I was assigned was purposeful – from picking up calls during rock radio legend Eddie Trunk’s “Trunk Nation,” to mining interviews for interesting soundbites, to operating boards during a live program, I was constantly busy and presented with new challenges daily. Along the way, it was always made a point to show me anything there was to know about creating music-talk shows across all dayparts, as well as what it took to get them on-air outside the studio. Working with professional-grade automation systems, audio editing software, and broadcast equipment came with a learning curve of course, but all of the work that I produced while using them was meaningful, appreciated, and actually put to use.

Meeting and talking to rock legends was an added perk too – getting to snap a picture with Graham Nash isn’t something that everyone gets to do after all. Networking with guests and co-workers alike was essential as well. But what I appreciated most about interning with SiriusXM was the wealth of genuinely unique, useful experiences I was blessed with. I wanted to learn everything that I possibly could in only 2 months, and I can confidently say that I’ve done just that. I’ve had the chance to supplement content that I, as a fan, would love listening to – and that’s pretty spectacular.

I will truly miss greeting regular callers with “Trunk Nation! Can I get your name and where you’re calling from?” I’ll miss editing audio that eventually finds its place on air (and the advice I was given while doing so). And most importantly, I’ll miss the dedicated producers and hosts that I have had the honor to get to know and learn from. Ed, Alex, Matt, Evan, Kerry, Raven, and everybody else, thank you so much for everything! It’s been absolutely amazing to be part of the Volume team, and am inconceivably more prepared for a career in the radio/audio entertainment industries because of my time at SiriusXM.

Jane, Automatic Marketing Intern – NYC Office

As my summer internship wraps up, I cannot thank SiriusXM enough for this amazing opportunity where I expanded my skill set and portfolio. In such a short amount of time, I was able to learn about SiriusXM and their new partnership with Automatic. One of my favorite parts at the internship was helping out with the branding of Automatic and creating messaging for the dealers and consumers using different platforms and mediums.

SiriusXM is not your typical nine to five office job, with the work environment being fast-paced where passionate workers thrive, with creative ideas and innovative thinking. I am so grateful I had the opportunity to experience such inspiring employees, who love what they do.

An immense thank you to my mentor, Terry McGinty and the Automatic Team. They were essential in helping me achieve my goals, giving me guidance and valuable advice along the way. I picked up many skills as the internship progressed, with the Automatic Team giving me the freedom to truly dive in with the projects they were working on.

I can’t help but feel sad as I have to say goodbye to the team soon and the other interns. This summer has been one to remember and I will be forever grateful for this summer internship experience and the connections I have made.

Andrew, Music Programming Intern – NYC Office

This summer I had the chance to intern with Sway In tH Morning on Shade 45. It has been an amazing experience just being a part of the crew and learning in the process as well. Since high school I’ve been a fan of the show and to be able to work on it and be there for special moments and moments will go down in history. I followed Sway starting with the cyphers and freestyles and just being an important figure in hip hop along with Heather B. Not only have they helped many talented artists get recognition in hip hop and beyond, but the also helped me and taught me a lot during this whole process.

I was nervous the first couple of days but soon got acclimated and understood what I needed to do everything was fine from then on. Everyone not he team is nice and available as well to talk to with any questions or concerns. I felt more than just an intern to be honest and they even said I was an assistant, when you’re on the show you’re one of the crew and you get to help out in more ways than one. Meeting celebrities was cool but hanging out with the team was honestly the best part of the day. No matter who it was Sway, Heather, Tracy, DB, OQ. DJ Wonder, Kelly Kinkaid, Mike Muse, or Rich Nice all treated me with respect and always gave me the confidence to do what I had to do.

While interning I learned how to use some of the software used in shows, how segments are made and presented, how to interact with guests and callers and more. Everyday there were new guests and new topics that were being brought up and it was never boring. I learned how the videos get up on youtube, the way zetta and ingest wizard operate. I can truly say that this was an amazing experience and enjoyed every single minute of it and am sad to leave but happy that I learned so much in the process and was given the opportunity of a lifetime.

Siyi, Advanced Analytics Intern – NYC Office

I had a fruitful summer interning in SiriusXM NYC office. Before doing this internship, my goal was to get some hands-on experience as a data scientist to figure out whether I wanted to pursue it as a career. After a summer, I learned so much more than what I expected. I adjusted my perception of what a data scientist’s typical day looks like, I had some new projects to put on my resume, I learned different philosophies in data analysis, I made some good friends, and I found some potential career paths that I am interested in.

I really appreciate SiriusXM offering this internship opportunity that supplements me with knowledge that I couldn’t learn from school. It is the most valuable summer I had!